Information We Collect

We collect different types of information depending on how you interact with our services. Some information you provide directly, while other data we gather automatically through your use of our platform.

Personal Information You Provide

When you sign up for corinthavex or use our services, you might share:

• Your name, email address, and phone number
• Business details including ABN and company information
• Financial data related to your budget reporting needs
• Payment information for subscription processing
• Communication preferences and account settings

Information Collected Automatically

Our systems automatically gather certain data to improve your experience:

• Device information, browser type, and operating system
• IP address and general location data
• Usage patterns and feature interactions within our platform
• Login times and session duration
• Pages viewed and navigation paths

How We Use Your Information

We use the information we collect for specific purposes that directly relate to providing and improving our budget reporting services.

We don't use your financial data for purposes outside of providing our budget reporting services. Your trust matters to us, and we don't sell your personal information to third parties.

Data Storage and Security

Your information is stored on secure servers located in Australia. We use industry-standard encryption and security measures to protect your data from unauthorised access.

Security Measures We Implement

• SSL/TLS encryption for all data transmission
• Regular security audits and vulnerability assessments
• Access controls limiting who can view your information
• Secure backup systems with encrypted storage
• Employee training on data protection and privacy practices

While we take reasonable steps to protect your information, no online system is completely secure. We encourage you to use strong passwords and keep your login credentials confidential.

Sharing Your Information

We only share your information in limited circumstances, and we're careful about who we work with.

Service Providers

We work with trusted third-party providers who help us deliver our services. These might include payment processors, cloud hosting services, and customer support platforms. All service providers are required to maintain the confidentiality of your information and can only use it for purposes we specify.

Legal Requirements

We may disclose your information if required by Australian law, court order, or government regulation. This includes responding to subpoenas or assisting law enforcement when legally obligated.

Your Privacy Rights

Under Australian privacy law, you have several rights regarding your personal information. Here's what you can do and how to exercise these rights.

Access Your Information

You can request a copy of the personal information we hold about you. We'll provide this within 30 days of your request, though complex requests might take longer. There's no charge for standard requests.

Correct Inaccurate Data

If you believe we have incorrect information about you, let us know. You can update most details directly through your account settings, or contact us for assistance with other changes.

Request Deletion

You can ask us to delete your personal information. We'll honour this request unless we're required to retain certain data for legal or regulatory reasons. After deletion, we may keep anonymised data for statistical purposes.

Opt Out of Communications

You can unsubscribe from marketing emails at any time using the link in our messages. Note that we'll still need to send service-related communications about your account.

How to Exercise Your Rights

To make a request or ask questions about your privacy rights, email us at info@corinthavex.com or call +61 7 3829 8999. We'll respond within 30 days.

Data Retention

We keep your information for as long as necessary to provide our services and meet legal obligations.

Active Account Data

While your account is active, we retain all information needed to deliver budget reporting services. This includes your financial data, account details, and usage history.

After Account Closure

When you close your account, we'll delete most personal information within 90 days. However, we may retain certain records for up to seven years to comply with Australian tax and financial regulations.

Transaction records and financial reports are kept for seven years as required by the Corporations Act 2001. After this period, we securely destroy all remaining data.

Cookies and Tracking

We use cookies and similar technologies to make our platform work properly and understand how you use our services.

Essential Cookies

These are necessary for basic platform functions like keeping you logged in and remembering your settings. You can't disable these without affecting how the service works.

Analytics Cookies

We use analytics tools to understand how people interact with our platform. This helps us identify problems and improve features. The data is anonymised and aggregated.

Managing Cookies

Your browser settings allow you to control cookies. Keep in mind that blocking certain cookies might limit functionality on our platform.

International Data Transfers

Your data is primarily stored on servers in Australia. In some cases, our service providers may process data outside Australia, including in regions like the United States or the European Union.

When we transfer data internationally, we ensure appropriate safeguards are in place. This might include standard contractual clauses, adequacy decisions, or other mechanisms approved under Australian privacy law.

We work only with providers who demonstrate strong privacy and security practices, regardless of their location.

Children's Privacy

Our services are designed for businesses and adults. We don't knowingly collect information from anyone under 18 years old. If you believe we've inadvertently collected data from a minor, please contact us immediately so we can delete it.

Changes to This Policy

We update this privacy policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you via email or through a notice on our platform.

The "Last Updated" date at the top of this page shows when we most recently revised the policy. We encourage you to review it periodically to stay informed about how we protect your information.

Continued use of our services after policy changes indicates your acceptance of the updated terms.

Making a Complaint

If you're concerned about how we've handled your personal information, we want to hear from you. Contact our privacy team first, and we'll work to resolve the issue.

If you're not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC). You can reach them at www.oaic.gov.au or by calling 1300 363 992.